Privacy Policy

Tradesmen Online Limited is registered under the data protection laws in the United Kingdom (Registration No 11974220). Tradesmen Online Ltd respects your privacy and are committed to ensuring that all reasonable care will be taken to prevent unauthorised access to your personal data. All information provided by you will be used in compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our visitors, customers and members. Your personal details will not be passed to any third party or disclosed on any of our materials or website unless prior agreement has been requested and received. When you provide such information, you consent to the collecting, holding and otherwise processing of personal data relating to you. Should you provide information to us relating to another person, you are committing to doing so in good faith and with full accuracy; to the best of your knowledge.


We are committed to safeguarding the privacy of our website visitors, customers and members. This policy applies where we, Tradesmen Online Ltd, are acting as a data controller with respect to the personal data of our website visitors, customers and members; in other words, where we determine the purposes and means of the processing of that personal data. We use cookies on our website – please see our separate Cookie Policy

How we use your personal data

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.

Storing your data

If you supply personal information using a web form or email, we will use this information only to communicate with you for the purpose for which the information was entered. If a member provides you with a hard-copy feedback form to fill in and return to us, the review will be uploaded to the website and the feedback card will be destroyed. We will only ever use your personal information to contact you about your review and to make sure it is genuine. In order to validate feedback, we ask you for the following personal information:

Telephone number
Email address

No personally identifiable information will be published on the website without your prior consent. We will never sell or share your details with any third parties. If you are happy to provide feedback on the work that has been carried out we will publish your review on the website although we will never display your full details and you can request to have your review removed at any time.

Your Rights

If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems. To make a request to access or correct your personal data, please contact us here – please note that we will require proof of your identity prior to disclosing any information.

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