Our members promise to meet Tradesmen Online’s Standards.

Our Policy

• Tradesmen Online encourage and recommend you to make all reasonable efforts to discuss your issues directly with the company concerned to see if a mutual resolution can be made.
• Whilst Tradesmen Online will undertake a level of investigation, our aim is to remain impartial throughout, supporting where we can both parties to a reasonable resolution.
• Tradesmen Online will contact the company to discuss your concerns as this encourages a resolution. Your complaint will be kept on record which will allow us to build up a picture of how the company conducts their business.
• Tradesmen Online can only assist you with complaints about its members (this includes any complaints up to a year prior to the company becoming a member).
• The complaint must be within a 24 month period from the day the work was completed, or outside of this date range we can only review complaints if the guarantee or warranty is in place.
• If necessary, Tradesmen Online may ask for evidence of work carried out. In the absence of evidence we will be unable to publish the complaint.
• We aim to respond to all Complaints within 24 hours.

In any event, please do still notify us of your experience. Your comments are important and will be recorded internally. This will help us build up a picture of this company and the way in which they conduct their business.

Do you guarantee the quality of your members’ work?

Our members remain independent businesses responsible for the work they each carry out. It is not possible for us to guarantee the quality of our members’ work or approve them as a trading association would. What we can guarantee is that Tradesmen Online’s members are recommended, vetted, and monitored. They pledge to uphold the Tradesmen Online’s –code of excellent conduct. This keeps the rogue trades away, the standard of work high, and each business accountable for its performance.

Further Advice

Should you be in need of more help or would like to know more about your legal rights, we encourage you to speak to the Citizens Advice Consumer Helpline. Citizens Advice Consumer Helpline is a telephone and online consumer advice service, which is supported by local authorities and by the Department of Trade and Industry. Visit their website here or call 03454 04 05 06.